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#3946 written by kaoutar 9 years ago
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#3948 written by crazymann 9 years ago
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#3950 written by dcanova 9 years ago
If I have my account information wrong, I apologize in advance.
As of August 21, apparently my extmatrix.com account has expired.
Secondly, I thought I was setup for automatic renewal. Nevertheless, I decided to take NO ACTION for a few days, — with the hope that something would eventually happen “automatically”.
On August 24th, my online bank account indicated my card had been charged. However, I have NOT seen any confirmation email from you (extmatrix.com) AND I still cannot download anything. My Jdownloader program still indicates that the subscription to extmatrix.com is still expired.
YES, I also checked my junk mail too. If I was supposed to receive a NEW password for my extmatrix.com account, I never got it. If I need a new password, can you please re-send it to me again?
Please help me sort this out. Any suggestions would be appreciated.
Thank you,
David Canova - Comment Feed for this Post
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